Shipping
How Long Does Shipping Take?
Each stained-glass piece has its own timeline, and I list those details right in the product description so you always know what to expect.
- Ready-to-ship pieces usually head out the door within 3–5 business days.
- Made-to-order or pre-order items will include an estimated creation + shipping window in their listing.
- All orders are shipped within the United States via USPS.
- International shipping isn’t available at this time.
As soon as your package is on its way, you’ll receive an email with your tracking number.
Address Details
Please make sure your shipping information is correct before finalizing your order.
If a package comes back to me because the address was incomplete or incorrect, I can re-send it once the additional shipping cost is covered by the customer. I’m not able to replace or refund orders lost due to address errors.
Lost or Stolen Packages
I’m not able to replace or refund list or stolen packages. If you’d like the extra peace of mind, I can add a signature-confirmation option to your shipment, please email me at contact@quinnie.world immediately after purchase to request this option.
Returns & Refunds
General Refunds
Each piece in my shop is handmade, and the nature of stained glass means that colors and textures shift depending on the light. Because of this, I’m not able to offer refunds once an order has been delivered.
I photograph my work as true-to-life as possible, and I always note any quirks or natural imperfections in the listing so you know exactly what you’re getting.
Canceling an Order
If you need to cancel an order, I can issue a full refund as long as the item hasn’t shipped yet.
Once the package is in transit, it can no longer be canceled. Custom or pre-order items may not be canceled.
Custom Artwork
Custom stained-glass pieces involve individualized design work, unique patterns, and specific material choices. Because of that, custom orders cannot be returned, exchanged, or canceled once I’ve begun work on them.
Damaged Items
If your piece arrives damaged, please reach out right away at contact@quinnie.world with photos of the packaging and the piece. I’ll help you start a shipping claim and we can discuss possible repair or replacement options.